|Terms and Conditions
|The following terms and conditions apply to all orders from
Dolls House Superstore and Tracys Tiny Homes. Placing an order indicates your acceptance of these terms
and conditions. Please read them carefully and print a copy for future reference.
These terms and conditions do not affect your statutory rights under (inter alia) the Sale of Goods Act 1979, the
Sale and Supply of Goods Act 1994, and the Unfair Contract Terms Act 1977. To order goods through this website you
must be at least 18 years of age. An order made by you is an acceptance of these terms and conditions.
We have a binding contract only once the goods have been despatched to you.
We have the right to refuse at our discretion to supply any goods ordered by you.
Description of Goods/Warranty and Liability:
Although we warrant that the goods will, at the time of delivery, correspond to the description given by us all
products we sell are of a technical nature and it is not practical to publish detailed specifications of all the
products. All images, descriptive matter, specifications and advertising are for the sole purpose of giving an
approximate description of the goods. Full details are available from the original manufacturer’s brochures &
websites. Except where the Customer is dealing as a consumer (as defined in the Unfair Contract Terms Act 1977,
section 12) all other warranties, conditions or terms relating to fitness for purpose, merchantability or
conditions of the goods whether implied by Statute, Common Law or otherwise are excluded and the Customer warrants
that the Customer is satisfied as to the Suitability of the Goods for the Customers purpose Goods are not sold on
a trial basis. If you buy goods which have no published technical specifications, it is your responsibility to
establish the suitability of the goods for your intended purpose.
In the event that a product is listed at an incorrect price due to a typographical error or error in pricing
information from our suppliers, we shall have the right to refuse or cancel any orders based on the incorrect
price whether or not the order has been confirmed.
These terms and conditions apply to orders placed within the geographical area of Europe only. Orders from other
areas are subject to individual negotiation. On the order you must provide us with your exact name and address
that your credit card issuer has on file for you. Your order will only be processed once authorisation of your
credit card has been properly received. All goods remain the property of Tracys Tiny Homes until paid
for in full.
Any customs duties or taxes levied on importation are the responsibility of the customer.
Availability of Goods:
All products are subject to availability and may be withdrawn at any time. However it is our policy to contact you
if a product is out of stock and if you do not wish to proceed with the order or for any reason we cannot supply
the product we will arrange for the order to be cancelled.
We offer an extended range of products, some of which are obtained directly from our suppliers. These products are
subject to suppliers’ stock availability and delivery dates made by the suppliers own delivery services. It is
our policy to contact you to explain the stock and delivery situation with these products. Again if you do not
wish to proceed with the order, we will arrange for it to be cancelled.
Whilst every reasonable effort shall be made to keep any delivery date, time of delivery shall not be of the
essence and we shall not be liable for any losses, costs, damages or expenses incurred by the Customer or any
other person or company arising directly or indirectly out of any failure to meet any estimated delivery date.
Unless otherwise agreed we may deliver by installments and any delay, default or non-delivery in respect of any
installment shall not entitle the Customer to cancel the remainder of the Contract.
Failure by the Customer to pay for any installment or delivery when due shall entitle us to withhold further
deliveries and the Customer shall be liable for any costs incurred by the Supplier relating to such Goods which
the Supplier is then entitled to withhold.
Delivery of the Goods shall be made to the Customers address and the Customer shall make all arrangements
necessary to take delivery of the Goods whenever they are tendered for delivery.
Time Limitations for Notification of claims:
Damaged in Transit
Should there be any damage to the delivered goods, details must be noted on the delivery documentation and it will
be your responsibility to inform us immediately, but not later than within 7 working days. It is imperative that
you do not dispose of any of the packaging, as this will be required to affect your claim against the carrier. We
will make a claim against the carrier and arrange for the damaged goods to be collected and replacements to be
sent to you.
It is your responsibility to sign for the correct number of packages as shown on the delivery or carriers
consignment note. If you suspect that there are items missing from the delivery, first check that the order has
not been part shipped. Any shortages must be noted on the delivery notes and it is your responsibility to notify
us within 2 days of delivery.
It is your responsibility to notify us of any incorrect goods supplied within 2 days of delivery. If the items are
not what you ordered, you must not open the manufacturers packaging or use the item.
We will not accept liability for goods lost in transit unless we are notified within 10 days from the expected
We shall accept no liability for shortages, non-deliveries, incorrect goods and goods damaged on delivery outside
the reported timescales. Except when extenuating circumstances have prevented notification within the reported
All products supplied are covered by the terms and conditions of the Original Manufacturers Guarantee for a period
appropraiate to the nature of the product.
If you think that the product you have purchased is faulty or incompatible with your equipment we may refer you to
the manufacturer, due to their extensive knowledge of their product. If the manufacturer agrees that the product
is faulty, in most cases they will be able to authorise a replacement/repair of the product direct to you.
A restocking fee of up to 25% is charged on returns, which prove to be non-defective.
Dead on Arrival (DOA)
If the product fails within the manufacturer’s DOA period, a replacement product will be offered to you.
If for any reason you are issued with a refund, please note the following,
All refunds will be issued to the same payment method as on the original order.
When a refund is processed, you will receive an email notification.
A refund will usually reach your credit card account within 4 working days, please allow up to 10 working days for
it to be credited.
Goods returned within the manufacturer’s DOA period, will be refunded in full. If the goods are found not to be faulty or they have been damaged by misuse, they will be returned to
you and no refund will be issued.
The relevant manufacturer will process all offers of “Money Back” guarantees and you should contact them directly
to arrange return and refund.
Cancellation of Orders:
Orders cancelled after despatch of the goods will be subject to a minimum handling fee of 15% of the invoice price
to cover re-stocking and administration costs.
A restocking fee of up to 25% of the original invoice value may be levied on item(s) returned after 7 days of the
goods being delivered.
Except as may be implied by law and except in the case of death or personal injury where the Customer is dealing
as a consumer, in the event of any breach of these Terms and Conditions by us the remedies to you shall be limited
to damages which shall in no circumstances exceed the price of the Goods and we shall under no circumstances be
liable for any indirect, incidental or consequential damages.
We will not be under any liability whatsoever in the event that we are prevented or delayed from supplying or
making delivery of any Goods by any reason or cause beyond our control.
Our failure to insist upon strict performance of any provision of these Terms and Conditions shall not be deemed
to be a waiver of our rights or remedies in respect of any present or future default of the Customer in
performance or compliance with any of these Terms and Conditions.
In the event that any or any part of these Terms and Conditions shall be determined invalid, unlawful or
unenforceable to any extent such term, condition or provision shall be severed from the remaining Terms and
Conditions, which shall continue to be valid and enforceable to the fullest extent permitted by law.
These Terms and Condition shall be construed in accordance with English Law.
Tracys Tiny Homes, 1 Wilkes Road, Sandown, PO36 8EZ